Frequently Asked Questions

Everything you need to know about your DTLR shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's site to monitor your delivery progress.

What is your return policy?

We accept returns on unworn merchandise in its original packaging within 30 days of purchase. Please note that certain limited-release items may be marked as final sale.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

Are the sneakers and apparel authentic?

Yes, DTLR is an authorized retailer for all brands we carry, including Nike, Jordan, Adidas, and New Balance. All products are 100% authentic and sourced directly from the manufacturers.

Can I cancel or change my order?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are usually unable to cancel or modify it. Please double-check your size and shipping address before finalizing your purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience more flexible.